Cancellation policy
Vertrag widerrufen
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), take possession of the goods. To exercise your right of cancellation, you must inform us
Krautwald & Trölsch GmbH
„Die Werkkiste“
Stresemannstraße 268
22769 Hamburg
Tel: +49 (0) 40 60944078
E-Mail: info@die-werkkiste.de
mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Onlineformular oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Sie können gerne unser Widerrufsformular verwenden.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract
Krautwald & Trölsch GmbH
„Die Werkkiste“
Stresemannstraße 268
22769 Hamburg
to return or hand over the goods. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.
Sample cancellation form
If you wish to cancel the contract, please fill out this form and send it back to:
Krautwald & Trölsch GmbH
„Die Werkkiste“
Stresemannstraße 268
22769 Hamburg
Tel: +49 (0) 40 60944078
Email: info@die-werkkiste.de:
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Consumer name(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notifications on paper):
Date:
(*) Delete as appropriate.
